Shipping policy
SHIPPING POLICY
We currently ship NINKLES orders within the United Kingdom.
DELIVERY COSTS
Standard UK delivery: £2.99
FREE standard UK delivery is available on orders over £30.
The applicable delivery charge will be shown clearly at checkout before you place your order.
PROCESSING TIMES
Orders are usually processed within 1–2 working days.
Orders placed on weekends or UK bank holidays may begin processing on the next working day.
A working day means Monday to Friday, excluding UK bank holidays.
DELIVERY TIMES
Standard UK delivery usually takes approximately 3–5 working days after dispatch.
Delivery dates and times are estimates unless we expressly state otherwise.
Occasionally, delivery may take longer because of carrier disruption, bank holidays, unusually high order volumes or circumstances outside our reasonable control.
If there is a significant delivery delay, please contact us and we will investigate it.
Nothing in this Shipping Policy affects your statutory rights.
ORDER CONFIRMATION AND TRACKING
After placing your order, you will receive an order confirmation email.
Once your order has been dispatched, you may receive a dispatch confirmation and tracking information where tracking is available for the delivery service being used.
Please note that tracking availability and the frequency of tracking updates may vary by carrier and delivery service.
DELIVERY ADDRESS
Please check that your delivery address is complete and correct before submitting your order.
If you notice an error after placing your order, contact us as soon as possible at support@ninkles.com.
We will try to help where possible, but we cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.
MISSING OR DELAYED ORDERS
If your order has not arrived within 7 working days after dispatch, please contact us at support@ninkles.com and provide your order number.
We will investigate the delivery with the relevant fulfilment or delivery provider and help resolve the issue.
If tracking shows your order as delivered but you cannot locate it, please check any designated safe place, with other members of your household and, where appropriate, with neighbours before contacting us.
DAMAGED, DEFECTIVE OR INCORRECT ORDERS
Please inspect your order after delivery.
If your order arrives damaged, defective, incomplete or incorrect, contact us as soon as reasonably possible at support@ninkles.com.
Please include:
• your order number;
• a brief description of the issue; and
• photographs where they would help us understand the problem.
We will assess the issue and arrange an appropriate solution.
Nothing in this section limits your statutory rights where goods are faulty, damaged, not as described or otherwise fail to meet the standards required by law.
RETURNS, CANCELLATIONS AND REFUNDS
For information about returns, statutory cancellation rights and our separate 60-day money-back guarantee, please see our Refund Policy.
Our 60-day guarantee is provided in addition to your statutory consumer rights.
CONTACT
For shipping or delivery questions, contact:
support@ninkles.com