Refund policy

We offer a 60-day money-back guarantee on NINKLES.

If you are not happy with your order, contact us within 60 days of receiving it at support@ninkles.com and we’ll help.

For hygiene reasons, used or opened skincare patches do not usually need to be returned to us under our 60-day money-back guarantee. We may ask for your order number, photos, or brief feedback so we can verify the purchase and understand the issue.

Statutory cancellation rights

If you are buying online, you may have the right to cancel your order within 14 days of receiving it. After telling us you want to cancel, you then have 14 days to return the item.

Returned items must be unused, unopened, sealed, and in their original packaging, unless the item is faulty. For hygiene and health-protection reasons, we may not be able to accept returns of opened or unsealed patches.

To start a return or cancellation, contact us at support@ninkles.com before sending anything back. We’ll provide return instructions if a return is required.

Damages and issues

Please inspect your order when it arrives and contact us straight away if the item is defective, damaged, or if you receive the wrong item. We’ll evaluate the issue and make it right.

Refunds

If your refund is approved, we’ll refund your original payment method. Refunds are usually processed within 10 business days, but your bank or card provider may take additional time to post the refund.

You can always contact us about returns or refunds at support@ninkles.com.